Terms of Use
Terms of Use
Effective Date: 09/10/2026
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OUR WEBSITE OR RECEIVING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
These Terms of Use (“Terms”) govern your access to and use of the website, online services, and clinical and wellness services offered by Lumastem Corp (“Lumastem,” “we,” “our,” or “us”). By accessing our website, creating an account, communicating with us, or receiving services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please do not use our website or services.
1. Who We Are
Lumastem is a physician-led regenerative medicine company offering a range of regenerative, longevity, and wellness services delivered by licensed physicians and clinical staff at our locations and, where offered, through telehealth. Certain therapies we discuss with patients are investigational and provided only within the scope of applicable law and any required research or informed-consent framework.
2. No Medical Advice Through the Website
The content on our website and in our general communications is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for consultation with a qualified healthcare provider. No physician-patient relationship is created by your use of the website or by reviewing general information we make available. Always seek the advice of a licensed physician regarding any medical condition, and never disregard professional medical advice or delay seeking it because of information you obtained from us.
3. Investigational and Regulatory Status
Some services, products, and therapies referenced by Lumastem are investigational and have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for the treatment of any specific disease or condition. Statements made on our website or in our communications have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Where a therapy is provided on an investigational or research basis, it is offered only under the applicable legal, regulatory, and informed-consent requirements, and eligibility is determined by a licensed physician following individualized clinical evaluation. Availability of specific services varies by location and jurisdiction and may differ between our United States and international operations.
4. No Guarantee of Results
Individual results vary and cannot be guaranteed. Any information regarding potential benefits reflects general experience and does not constitute a promise, warranty, or guarantee of any particular outcome. Decisions regarding your care are made between you and your treating physician based on your individual circumstances.
5. Eligibility and Patient Responsibilities
You must be at least 18 years of age to use our website and services, or the age of majority in your jurisdiction. You agree to provide accurate, current, and complete information when communicating with us or receiving services, and to update that information as needed. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. Providing accurate medical history is essential to safe care, and you acknowledge that incomplete or inaccurate information may affect your eligibility for services and the safety of your care.
6. Acceptable Use and Prohibited Conduct
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to: use the website or services in any way that violates applicable law or regulation; attempt to gain unauthorized access to any portion of the website, our systems, or another user's account; interfere with or disrupt the operation, security, or integrity of the website or services; upload or transmit viruses, malicious code, or other harmful material; use automated means to access, scrape, or collect information from the website without our permission; impersonate any person or misrepresent your affiliation with any person or entity; or use the website or services to harass, abuse, or harm others. We reserve the right to suspend or terminate access to any user who violates these Terms.
7. Telehealth Services
Where offered, telehealth services allow you to consult with a licensed provider remotely using electronic communications. Telehealth may not be appropriate for all conditions, and your provider may determine that an in-person visit is necessary. By participating in a telehealth visit, you consent to the electronic transmission of your health information as described in our Notice of Privacy Practices. Telehealth services are subject to the licensing and regulatory requirements of the jurisdiction in which you are located, and availability may be limited accordingly.
8. Communications and Consent
By providing your contact information or submitting an inquiry, you consent to Lumastem contacting you by phone, text message, or email about your inquiry and, where you have separately agreed, about our services. Message and data rates may apply to text messages. You may opt out of non-essential communications at any time by following the unsubscribe instructions in our messages, replying STOP to text messages, or contacting us using the information below. Certain service-related or clinical communications may be necessary for your care and are not considered promotional.
9. Scheduling, Payment, and Cancellations
Fees for services are due as described at the time of scheduling or service. Unless otherwise stated in writing, fees are non-refundable once services have been rendered. You are responsible for any applicable deposits, cancellation fees, or no-show fees disclosed to you in advance. We reserve the right to modify our pricing and service offerings at any time.
10. Intellectual Property
All content on our website and in our materials, including text, graphics, logos, trademarks, images, and the Lumastem name and marks, is owned by or licensed to Lumastem and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written consent. Third-party marks referenced are the property of their respective owners.
11. Third-Party Services and Links
Our website and services may rely on or link to third-party platforms, including our electronic health record (Pabau) and communications providers. We are not responsible for the content, policies, or practices of third-party services, and your use of those services is governed by their own terms and privacy policies.
12. Privacy
Your use of our website and services is also governed by our Notice of Privacy Practices, which describes how we collect, use, and protect your health information. By using our website or services, you acknowledge the practices described in that Notice.
13. Disclaimers
Except as expressly stated, our website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components. This section does not limit any rights you may have as a patient under applicable law, and nothing in these Terms limits liability for matters that cannot be limited or excluded by law.
14. Limitation of Liability
To the fullest extent permitted by law, Lumastem and its officers, physicians, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, except to the extent such limitation is prohibited by applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Lumastem and its officers, physicians, employees, and agents from any claims, damages, or expenses arising out of your misuse of our website or services or your violation of these Terms.
16. Changes to These Terms
We may modify these Terms at any time. Updated versions will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
17. Termination
We may suspend or terminate your access to our website or services at any time, with or without notice, for any conduct that we believe violates these Terms or is otherwise harmful to Lumastem, our patients, or third parties. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
18. Force Majeure
Lumastem is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, government actions, utility or network failures, or other events of force majeure.
19. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
20. Entire Agreement
These Terms, together with our Notice of Privacy Practices and any additional terms applicable to specific services, constitute the entire agreement between you and Lumastem regarding your use of our website and services and supersede any prior agreements on that subject.
21. No Waiver
Our failure to enforce any provision of these Terms will not be deemed a waiver of that provision or of our right to enforce it. No waiver of any term will be effective unless in writing.
22. Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
23. Governing Law
These Terms are governed by the laws of the State of Utah, United States, without regard to its conflict of laws principles. Services delivered outside the United States may be subject to additional local laws and requirements, and separate jurisdiction-specific terms may apply.
24. Contact Information
If you have questions about these Terms, contact:
Lumastem Corp 1780 West 700 North Lindon, UT 84042 385-489-1235 invitation@lumastem.com